We currently ship within the United States and strive to process and dispatch all orders promptly. Most in-stock orders are processed within 1–3 business days, excluding weekends and holidays.

Shipping transit times may vary depending on carrier performance, destination, weather conditions, and product availability. Estimated delivery dates provided at checkout are estimates only and are not guaranteed.

Shipping rates are calculated at checkout based on order size, weight, destination, and selected shipping method.

Once an order has shipped, tracking information will be sent to the email address provided at checkout. Customers are responsible for monitoring tracking updates and ensuring delivery information is accurate.

Certain oversized, specialty, drop-ship, or high-demand items may require additional processing or handling time. Customers will be notified if significant delays occur.

Bell Tower Equestrian Imports is not responsible for carrier delays, lost, stolen, or damaged packages once the shipment has been transferred to the carrier. Claims relating to shipment damage or loss may require cooperation with the shipping carrier.

If you experience any issues with your shipment or have questions regarding delivery, please contact our customer support team and we will make reasonable efforts to assist.

We reserve the right to update shipping methods, rates, and policies without prior notice.